We only charge for the time spent actively on your task (so if we have to wait an hour for your updates to install on your computer, we won't charge for the waiting time). We believe we have the lowest prices in the area.
We are careful to ensure that we know exactly what you want us to do before work begins. We will complete the agreed tasks accurately and if we discover anything else on the way, we will ask you before addressing it.
We don't take on too much work at the same time so we keep some capacity for urgent work. This usually means we have high availability but we will always be honest about our timescales if you contact us for help.